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Support & Service FAQ

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What type of maintenance is required for the filtration units?

To maintain your system, please add salt crystals to the brine tank every 6 months. We recommend one 40 lb bag of crystals per person per year, plus two additional bags for household use (laundry, dishwasher, etc.). For a 2-person household, this means adding 2 bags of salt crystals to the tank every 6 months. If you are away for an extended period, you may need less. Conversely, if you have many visitors, you might need slightly more.
 

My brine tank appears dirty, is this normal?

Yes, it is normal if the water in the brine tank appears dirty or cloudy. This is due to the debris the filter has removed from your water supply. These contents will be expelled from the system during the next cleaning cycle. This water will never enter the main water supply of your home.
 

How can I schedule a service or maintenance appointment?

You can schedule an appointment through our website or contact us via email at info@coastalempirewater.com.
 

What areas do you serve?

We serve customers in South Carolina, Georgia, and Northern Florida.
 

I am getting pink rings around my sink drain and commode, what should I do?

You are likely dealing with pink rings from the airborne bacteria, Serratia marcescens. Our customers have found success treating this with a light bleach solution and Clorox tabs in the back of their commode. More information can be found here.
 

I lost power to my home, is my water filter still running okay?

The digital monitor attached to your filtration unit has a backup battery that will keep the computer operational during most outages. If you experience an extended outage, please check your unit to make sure the clock is correct when the power is restored. If the clock is not correct, please reset it to the correct time the same way you would set the clock on your microwave.
 

Do you perform well water tests for home inspections and real estate transactions?

Unfortunately, we cannot perform these tests for you. Local regulations require these tests to be performed by registered labs in your home state. More information can be found here:

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General FAQs About Whole House Water Filtration

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What is a whole house water filtration system?

A whole house water filtration system is installed at the main water line to filter all the water entering your home. This provides clean, filtered water for drinking, cooking, bathing, and other uses throughout the entire house​.

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How do I choose the best water filter for my home?

Choosing the right water filter depends on the contaminants present in your water, which varies based on your location and water source. Conducting a water test can help identify these contaminants, after which a suitable filtration system can be recommended​.

 

How does a whole house water filter improve water quality?

A whole house water filter improves water quality by removing contaminants such as chlorine, sediment, heavy metals, and other pollutants from all water sources in the home, resulting in better-tasting and safer water for all uses​.

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What are the economic benefits of using a whole house water filtration system?

Economic benefits include reduced maintenance costs, longer lifespan for appliances and plumbing, reduced soap usage, and no need for bottled water.

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Where should a whole house water filter be installed?

The best place to install a whole house water filter is near the main water shut-off valve, usually in a garage, on the side of the house, or in the basement. It should be installed before the plumbing line branches out to other parts of the house

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How long does it take to install a whole house water filter system?

Installation typically takes 1-3 hours for a standard setup.

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